Introduction
HookRelay ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our webhook delivery platform and related services.
By using HookRelay, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Account Information
When you create an account, we collect:
- Email address
- Name (if provided)
- Authentication credentials managed by our identity provider (Clerk)
- Billing information processed by our payment provider (Stripe)
Webhook Data
When you use our service, we process:
- Webhook payloads sent to your HookRelay endpoints
- HTTP headers and metadata associated with webhook requests
- Delivery attempt logs including timestamps, status codes, and response times
- Your endpoint configurations and forwarding URLs
Usage Information
We automatically collect:
- Log data including IP addresses, browser type, and access times
- Device information and operating system
- Pages visited and actions taken within our dashboard
- Performance and error data to improve our service
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our webhook delivery service
- Process and forward webhooks to your designated endpoints
- Store and display webhook history and delivery logs
- Send transactional emails about your account and service
- Process payments and manage subscriptions
- Respond to support requests and communicate with you
- Detect and prevent fraud, abuse, and security incidents
- Analyze usage patterns to improve our platform
Data Retention
We retain webhook data according to your subscription plan:
- Free tier: 7-day event retention
- Pro tier: 30-day event retention
- Team tier: 90-day event retention
Account information is retained for as long as your account is active. If you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or legitimate business purposes.
Information Sharing
We do not sell your personal information. We may share your information with:
- Service providers: Third parties that help us operate our service (e.g., Clerk for authentication, Stripe for payments, cloud infrastructure providers)
- Legal requirements: When required by law, subpoena, or other legal process
- Business transfers: In connection with a merger, acquisition, or sale of assets
- With your consent: When you explicitly authorize us to share information
Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit using TLS
- Encryption of sensitive data at rest
- Regular security assessments and monitoring
- Access controls and authentication requirements
- Secure infrastructure hosted on reputable cloud providers
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your personal information
- Export your data in a portable format
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us at admin@hookrelay.io.
Cookies and Tracking
We use essential cookies to maintain your session and preferences. We use Google Analytics to understand how visitors interact with our marketing site. You can opt out of analytics tracking by using browser extensions or privacy settings.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
Children's Privacy
HookRelay is not intended for use by children under the age of 16. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of HookRelay after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at: